Refund policy
Last Updated: 01/01/2025
At TOKOYA, we aim to ensure complete customer satisfaction. Please review our refund policy below.
Eligibility for Refunds
Items must be returned within 30 days of receipt.
Products must be unused, in their original condition, and in the original packaging.
Non-Refundable Items
Gift cards, sale items, and customized products are non-refundable.
Process
- Contact us at TokoyaOfficial@gmail.com to initiate a return.
- Ship the item to the address provided.
- Once inspected, refunds will be issued to your original payment method within 7–10 business days.
- Choosing a selection results in a full page refresh.
